RETURN POLICY

14 DAYS RETURN/EXCHANGE

If for some reason you are not 100% satisfied with your purchase, we will gladly help you return your new and unworn item(s). Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry. All sales items are final sale.

You have up to 14 days to return/exchange your order from the time of receipt. Please contact us at contact@mokkastudio.com to initiate a return/exchange. Please include your order number and state the reason for the return. We will then contact you with the proper instructions. Customers are responsible for return shipping cost/duties incurred on return/exchange. We do not take responsibility for any lost packages, so be sure to keep a record of your tracking number as a reference. Please note that we do not accept packages returned using C.O.D. service.

If you do not contact us before making a return, you run the risk of not receiving your refund or exchange.

WHEN WILL I RECEIVE MY REFUND/EXCHANGE

Once we have received the returned package, we will send an email notification and arrange an exchange or a refund within 7 business days. Refunds are only for the merchandise and will not include initial shipping costs and duties/taxes incurred.

DAMAGED ITEMS

We suggest to inspect your package upon arrival. In the rare case if there is a damaged item, missing item or an incorrect item in package, please contact us immediately at contact@mokkastudio.com, so we can resolve this promptly.

CAN I RETURN A PARTIAL ORDER THAT WAS PART OF A PROMOTION

Return policy for promotions and campaigns where a 2 for 1 promotion or buy 1 get 1 on discount promotion is offered is as follows: The offer is not valid if you return part of your purchase. Full price will then apply to the item you keep.

Still have questions or concerns? Contact us by contact@mokkastudio.com

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